Replacement, Refund, and Cancellation Policy | Maassalat Vape Eastern Sweets
All purchase transactions and product usage through Maassalat Vape Eastern Sweets | Maassalat Vape are subject to the terms and conditions outlined below, aimed at ensuring customers' rights and providing a comfortable and secure shopping experience.
1. Acceptance or Cancellation of Orders
Maassalat Eastern Sweets reserves the right to accept or cancel any order in the following cases:
If the product is unavailable.
If there is an error in the product pricing.
If a fraudulent order is detected.
Any amounts paid for rejected or canceled orders will be refunded.
2. Notifications via WhatsApp
Upon completing the purchase process or contacting the store via email or WhatsApp, you agree to receive notifications related to your order via WhatsApp only.
3. Policy Modification
Maassalat Eastern Sweets reserves the right to modify policies and agreements related to usage, refund, and replacement without prior notice, and the modifications take effect immediately upon posting on the website.
4. Cancellation, Replacement, and Return Policy
Return:
Products can be returned within 24 hours of receipt, provided they are in their original condition and unused.
Replacement:
Products with manufacturing defects can be replaced within 48 hours of receipt, with video documentation of the issue.
Refund:
Products that have been used or whose original condition has been altered cannot be refunded.
5. Cases Where Return or Replacement Is Not Allowed
If the return is reported after 24 hours of receipt.
If the product has been used or damaged.
When security seals or serial numbers are removed.
Open or consumed products (such as flavors, powders, coils, and ready-to-use vapes).
6. Disposable Products Policy
Disposable products cannot be returned after opening.
Products can be returned if unopened and in their original condition.
7. Refunds for Non-Conforming Products
When receiving a non-conforming product, it can be returned within 24 hours of receipt.
After inspecting the product and confirming it meets the conditions, the paid amount will be refunded, including shipping fees.
8. Manufacturing Defects
Manufacturing defects must be reported within 48 hours of receipt, with a video showing the problem.
If the defect is confirmed, the product will be replaced or coordinated with the manufacturer for repair.
9. Shipping and Returns
The customer bears the cost of return shipping, except in cases of manufacturing defect or store error.
Original shipping fees are non-refundable.
10. Devices and Accessories Policy
Coils, powders, and disposables used once are not guaranteed, as they are consumable products.
11. Refunds
Order cancellation and refund are possible if the order has not been shipped.
Service fees, such as payment taxes or shipping, are non-refundable.
12. Quality Guarantee
All products are 100% authentic and obtained from authorized agents.
Devices and flavors come with a verification code from the manufacturer to ensure authenticity.
13. Device Warranty
Warranty covers manufacturing defects only.
Technical support is provided in coordination with the manufacturer.
14. Replacing Faulty Products
Devices with manufacturing faults can be replaced within 48 hours of receipt.
If the product is unavailable, coordination will be made for shipping with upcoming shipments.
15. Refunds and Credits
When returning a product in its original condition, a credit equal to its value (after deducting shipping fees) will be issued for future orders.
Credits are not convertible into cash.
Important Notes
Inquiries or return and replacement requests are accepted via WhatsApp only.
Maassalat Eastern Sweets commits to adhering to the replacement and refund policy according to the specified conditions, providing the best services to customers.
